Alex Trend Flooring is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect personal and business information to provide our services effectively. The information we collect may include:
1.1 Personal Details: Name, address, email, and phone number.
1.2 Project Information: Details about your property and the scope of work required.
1.3 Payment Information: Financial details needed for billing and invoicing.
1.4 Communication Records: Emails, messages, or other correspondence between you and Alex Trend Flooring.
1.5 Website Data: Non-personally identifiable information collected through cookies and analytics tools, such as browser type, IP address, and site usage statistics.
2. How We Use Your Information
We use the information collected for the following purposes:
2.1 To provide and manage our flooring and tiling services.
2.2 To create quotes, contracts, and invoices for projects.
2.3 To communicate with you regarding ongoing or future projects.
2.4 To improve our services and understand customer preferences.
2.5 To comply with legal and regulatory requirements.
3. Sharing Your Information
Alex Trend Flooring respects your privacy and does not sell or share your personal information with third parties, except in the following cases:
3.1 Service Providers: We may share your data with trusted third parties who assist in delivering our services, such as suppliers or subcontractors.
3.2 Legal Obligations: If required by law or to protect our rights, we may disclose your information to legal authorities.
3.3 Consent: Your information may be shared with others only if you provide explicit consent.
4. Data Storage and Security
We prioritise the security of your personal information and employ the following measures:
4.1 Secure Storage: Your data is stored on secure systems protected by encryption and other security technologies.
4.2 Restricted Access: Only authorised personnel have access to your personal data.
4.3 Retention Period: We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
5. Your Rights
As a customer, you have the following rights regarding your personal data:
5.1 Access: You may request a copy of the information we hold about you.
5.2 Correction: You can ask us to update or correct your data if it is inaccurate or incomplete.
5.3 Deletion: You may request the deletion of your data, subject to legal or contractual obligations.
5.4 Objection: You can object to the processing of your data for specific purposes.
5.5 Data Portability: You may request the transfer of your data to another service provider.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Website Usage
Our website uses cookies to enhance user experience and gather analytics data. These small text files are stored on your device and help us:
6.1 Recognise returning visitors and improve website functionality.
6.2 Analyse site usage to optimise our content and services.
You can disable cookies through your browser settings; however, this may affect certain features of our website.
7. Third-Party Links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.
8. Changes to This Policy
Alex Trend Flooring reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and the updated policy will include the revision date. We recommend reviewing this page periodically to stay informed.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Alex Trend Flooring
Email: info@alextrendflooring.ie
Phone: 0877383147
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.